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Shipping and Returns


From time to time we offer free shipping in Australia.

Current Offer: Up to 2+ Keyrings/Magnets ship within Australia for Free Standard Postage.

Standard shipping from $3.99 for certain products.

Tracked shipping from $6.99 for certain products.

Express shipping from $9.99 for certain products.


Hattie and Goose recommend Tracked POST (unless you require your parcel urgently in which case we recommend Express Post with signature) and require all customers to check the postal address entered for accuracy.

All orders with a spend of over $150 are shipped for free Australia wide only, using regular postal service however we recommend REGISTERED POST. Express Post and Registered Post options may be selected and paid for on check out.


If you require your shipment urgently, please be sure to select the EXPRESS POST option on checkout (currently only available if shipping address is Australia). Most Express post orders placed before 1pm will be posted the following shipping day. Australia Post offers Express Post as a "next business day service" unless your location is "outside the Express Post next business day service" (see Australia Post website for details).

PLEASE NOTE Express Post via Australia Post is NOT a registered service. Although trackable, please note that Express parcels will be left on door steps or in letter boxes by Australia Post service workers. If you request that we "leave your parcel on the doorstep if not at home", please note we take no responsibility for lost or stolen parcels. Parcels/orders that are lost or stolen will not be replaced or refunded.

Note that Express Post timing varies according to the shipping locality as per Australia Post's website but usually arrives within 3-5 business days from the date of postage. Hattie and Goose takes NO RESPONSIBILITY and makes no guarantees regarding the timing or arrival of Express Post delivery via Australia Post.


All claims for broken or damaged products must be reported to us within 72 hours of delivery. If more than 7 days have gone by since your purchase, unfortunately we can’t offer you a refund on your broken or damaged products.  In the event of a faulty item, in most cases we only require a photo is provided to our customer care team. Any costs pertaining to the return of damaged or broken products are borne by you, the customer. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging. Items not in the aforementioned condition will be non-refundable.

Returns will not be accepted for broken clips unless breakage occurred during shipping for which we require that you contact us immediately or within 72 hours of receiving your bows and send images of the broken products to us via email. Hattie and Goose is not responsible for ANY damage that occurs after delivery.

We do not recommend washing our smaller products, items that are able to be washed will have instructions. Some of our items don’t survive washing machines subsequently come apart as a result, NO returns or refunds will be offered or accepted.

If your item has come apart as a result of pulling or rough handling, NO REFUND will be offered.  Please choose your products carefully as we DO NOT REFUND "change of mind" purchases.

Please be aware that certain size products require your child to have a reasonable amount of hair. We do NOT offer refunds if your child does not have enough hair to wear the clips. Please note that Gift Cards are non-returnable items.

To make a return you must contact us first at [email protected] within the 10 day return period with the details mentioned above. All returns must be accompanied by a copy of your invoice.

Returns should be posted by Registered Post to:

Returns Hattie and Goose

PO Box 423

Glen Innes NSW 2370

Please note you are responsible for all return shipping charges and all returned purchases must be shipped by Registered Mail.  Note a $2.50 restocking fee will apply to each returned product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days, but usually sooner. (Please note that refund times are determined by your card issuer and are outside our control).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, sale items cannot be refunded.


We only replace items including baby hair clips if they are defective or damaged. Unfortunately exchanges and refunds for "change of mind" purchases are not offered. All items are quality inspected before posting to you however occasionally breakage may occur during shipping. If you need an exchange on a faulty item, please follow the instructions listed above under "Returns".


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If your item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and a notification about your return.


Shipping Within Australia

Shipping Australia-wide is generally via Australia Postal services. We also offer Express Post and Registered post services should you desire same.

International Shipping

Hattie and Goose ships to Australia, New Zealand, USA and Ireland.  If you live outside these countries and would like to purchase some Hattie and Goose or other girl's hair accessories, please get in contact with us via [email protected] and we'll do our best to accommodate your order!

All international parcels are at a flat rate charge depending on your location and are shipped via Australia Post Air Mail. Tracking is available for some international deliveries. If you would like your parcel tracked & the shipping option is not available on checkout, please get in touch with us via our online contact form. Please allow up to 45 days for delivery depending on your location. If you would like your parcel urgently, please contact us regarding express shipping options via the online contact form on our website. If you selected Express or Registered, please note that these parcels are trackable only within Australia and time frames for delivery apply only so far as trackable within Australia. Hattie and Goose takes no responsibility for timing of delivery of parcels once these parcels have left Australia & enter the foreign jurisdiction.

All prices are quoted in Australian dollars and our prices do not include relevant overseas duties or other customs charges that may be applicable in your jurisdiction. Such customs/import duties and associated fees are charged within your own country and are not included in Hattie and Goose postage charges. We cannot estimate what these charges may be, if you have any questions regarding such duties/custom charges, please contact your local customs office for more information. Hattie and Goose cannot be held responsible for any additional charges on your order and also do not accept returns in this instance. Hattie and Goose will not be held responsible for any loss that occurs in connection with customs/import duties payable in respect of your order.


Hattie and Goose run promotions from time to time. Sign up to be the first to know about promotions. We reserve the right to cancel promotions or supply a similar item (if the customer agrees) if we run out of stock. In the event we cannot arange a similar item we reserve the right to refund the purchase sale amount.

*While stocks last.

© 2019 Hattie and Goose.